Husovo náměstí 50
Klatovy III, 339 01
Director: Petr Heller
Mob.: +420 720 579 325
Tel.: +420 376 383 611
I. Scope of validity
The Internet shop is carried on by Puzzlepoint.cz Ltd. who represents the trade name Puzzle-trade.com. The contract is signed between the businessman (further called the Supplier) and the Customer. This contract is subjected to these Terms and Conditions of Sale. Other arranged rules before or during the conclusion of contract need to be in the written form.
II. Purchase price and transport costs
All prices are final prices including taxes but you should take into account that it is necessary to pay for transportation of good or in case of COD (cash on delivery) you should make this extra payment. We consider the prices from the day of order to be valid.
III. The conclusion of contract
It is possible to make an order either by means of prepared sheet, via e-mail or over the phone at the Supplier. The Supplier does not guarantee immediate availability of all goods. The availability of a specific good will be confirmed immediately after your order has been accepted.
You should know the exact term of delivery as soon as possible (generally during one day) after your order has been accepted. If the product is available, the term of delivery is 3 days after your order has been accepted otherwise it is said to be between 7 and 14 days.
The product is delivered in a safe packet. There has to be enclosed a bill of deliver in the package which plays the role of a letter of dispute and a tax certificate.
V. Maturity and payment
You as a Consumer have two possibilities how to pay for your order: either payment on delivery or by bank transfer. In case of the payment by bank transfer the process is following: after your order has been accepted, the Supplier has to check the availability of the product and then he sends you an e-mail containing the necessary information for making payment (such as the account number, the exact amount or the variable symbol). The product can be delivered after the receipt of payment by the Supplier.
VI. Conditions of guarantee and sales returns
The guarantee for goods that have been bought in the internet shop complies with valid laws. The standard term of guarantee is 24 months. The guarantee applies to all defects which do not enable the usual using of the good. But the guarantee does not refer to wear and tear.
If you decide to claim the goods, you should write an e-mail containing details of your sales returns to firstname.lastname@example.org. The Supplier gives you an answer either via e-mail or over the phone during two days and he informs you about the following process of your sales returns.
VII. Retention of title
Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of the goods, and all other sums which are, or which become due to the Supplier from you on any account.
VIII. Withdrawal from the contract
The Buyer - Consumer has the right to return the goods without giving any reason within 14 days of receipt of the goods pursuant to Section 1829 (1) of Act No. 89/2012 Coll., Civil Code. Withdrawal from the Purchase Agreement must be sent to the Seller within the period specified above. As part of the withdrawal from the contract, the Buyer will ideally notify the Seller of at least the order number, the date of purchase and the bank account number for the refund. If they do not provide a bank account number, they will be refunded to the bank account from which the payment was made
In case of withdrawal from the contract under the previous paragraph, the Seller will return the funds received from the Buyer (except for the amount of additional costs associated with the delivery of the goods in the manner chosen by the Buyer, which was not the cheapest way of delivering the goods offered by the Seller) within 14 days of withdrawal from the contract. of the Buyer. The Seller shall not be obliged to return the received funds to the Buyer before returning the goods to the Buyer or proving that the goods have been shipped properly.
In the event of withdrawal from the contract, the buyer must, within 14 days of the proper withdrawal from the contract, issue to the Seller all that he has obtained under the contract. If this is not possible, it must provide the Seller with consideration for what can no longer be issued. In the event that the returned goods are incomplete or damaged, the Seller may exercise the right to damages and set off its claim for the refund of the purchase price. In such a case, the Seller is obliged to prove the damage incurred in accordance with the relevant legal regulations.
IX. Final provisions
These Terms and Conditions of Sale are valid for all contracts of purchase between the Suppliers and the Consumers. The Supplier retains the right to change these Terms and Conditions of Sale. The Supplier publishes the changed Terms and Conditions of Sale in the appropriate manner in the internet shop www.puzzle-trade.com at least 1 month before the force of new Terms and Conditions of Sale. The older Terms and Conditions of Sale will be archived.
Privacy and out-of-court settlement information (GDPR)
After submitting the order form, the operator of the website puzzle-trade.com will be the company Puzzlepoint.cz s.r.o. (Reg. No .: CZ03252175) (hereinafter referred to as the Administrator) to process and administer in accordance with the Personal Data Protection Act 101/2000 Coll. and in accordance with the General Data Protection Regulation (EU) 2016/679, provided personal data for the purpose of storing the first and last name, email address and telephone number within the puzzle-prodej.cz website. The basic period of validity and the associated processing time of the personal data provided is 10 years from the submission of personal data. You may shorten or prolong this period at any time.
I understand that I have the right to by providing personal information to the Administrator:
- To access personal information.
- To correct inaccurate or false personal information.
- Explaining in case of suspicion that the processing of my personal data violates the protection of my personal and private life or that personal data is being processed in violation of the law.
- Require redress, in particular by stopping the handling, correction, addition or removal of personal data.
- Contact the Privacy Office.
- To delete personal data, if personal information is no longer needed for the purposes for which it was collected or otherwise processed, or if it is found to have been processed illegally.
- For data portability.
- The right to object, after which the processing of my personal data is terminated, unless it is proved that there are serious legitimate grounds for processing that outweigh the interests or rights and freedoms of the data subject, in particular if the claim is enforceable.
Address for complaints
Husovo náměstí 50
339 01 Klatovy