Terms and Conditions

33901 Klatovy
Husovo náměstí 50
Czech Republic
Tel.: +420 376 383 611
Email: shops@retailys.com
USt-ID-Nr: CZ8603202113

I. Scope of validity

The Internet shop is carried on by Puzzlepoint.cz Ltd. who represents the trade name Puzzle-trade.com. The contract is signed between the businessman (further called the Supplier) and the Customer. This contract is subjected to these Terms and Conditions of Sale. Other arranged rules before or during the conclusion of contract need to be in the written form.

II. Purchase price and transport costs

All prices are final prices including taxes but you should take into account that it is necessary to pay for transportation of good or in case of COD (cash on delivery) you should make this extra payment. We consider the prices from the day of order to be valid.

III. The conclusion of contract

It is possible to make an order either by means of prepared sheet, via e-mail or over the phone at the Supplier. The Supplier does not guarantee immediate availability of all goods. The availability of a specific good will be confirmed immediately after your order has been accepted.

IV. Delivery

You should know the exact term of delivery as soon as possible (generally during one day) after your order has been accepted. If the product is available, the term of delivery is 3 days after your order has been accepted otherwise it is said to be between 7 and 14 days.

The product is delivered in a safe packet. There has to be enclosed a bill of deliver in the package which plays the role of a letter of dispute and a tax certificate.

V. Maturity and payment

You as a Consumer have two possibilities how to pay for your order: either payment on delivery or by bank transfer. In case of the payment by bank transfer the process is following: after your order has been accepted, the Supplier has to check the availability of the product and then he sends you an e-mail containing the necessary information for making payment (such as the account number, the exact amount or the variable symbol). The product can be delivered after the receipt of payment by the Supplier.

VI. Conditions of guarantee and sales returns

The guarantee for goods that have been bought in the internet shop complies with valid laws. The standard term of guarantee is 24 months. The guarantee applies to all defects which do not enable the usual using of the good. But the guarantee does not refer to wear and tear.

If you decide to claim the goods, you should write an e-mail containing details of your sales returns to info@puzzle-trade.com. The Supplier gives you an answer either via e-mail or over the phone during two days and he informs you about the following process of your sales returns.

VII. Retention of title

Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of the goods, and all other sums which are, or which become due to the Supplier from you on any account.

VIII. Final provisions

These Terms and Conditions of Sale are valid for all contracts of purchase between the Suppliers and the Consumers. The Supplier retains the right to change these Terms and Conditions of Sale. The Supplier publishes the changed Terms and Conditions of Sale in the appropriate manner in the internet shop www.puzzle-trade.com at least 1 month before the force of new Terms and Conditions of Sale. The older Terms and Conditions of Sale will be archived.